Shopping Guide

Order Process

At PICKBOY Guitar Pick Store, you can place orders from both Japan and overseas.
Please add the product to your cart and follow the on-screen instructions to proceed with your purchase.
After completing your order, you will receive an automatic reply email, so please check it.

Payment Information

We accept payments via credit cards (Visa/Mastercard/Amex/JCB), Apple Pay, Google Pay, Shop Pay, and more.
International customers can also pay with international brand cards.

Shipping and Delivery Information

Within Japan: We deliver via Yamato Transport (home delivery or mail delivery).

Orders of 3 packs of picks or more (10 picks per pack) will qualify for free mail delivery.

International Shipping: We will ship via EMS (International Speed Post), DHL, or International ePacket Light.

Shipping costs vary depending on weight and destination. They will be automatically calculated at the time of your order, so please check the checkout screen.

About International Shipping and Customs

When delivering overseas, customs duties and import taxes may apply in the destination country.

These costs will be the responsibility of the recipient, so please be aware of this in advance.

About Shipping

Except for custom-made products, we will ship within 3 business days from your order. If you wish for gift wrapping, it may take an additional 4 business days. Note: Business days are weekdays excluding Saturdays, Sundays, and holidays.

About Custom Picks

We also offer "Custom Made Picks" that can be ordered in units of 50 with original design picks.

After placing your order, we will check the submitted data and provide an image of the finished product before proceeding with production.

Please note: Changes or cancellations cannot be made after production has started. Please submit your data in Adobe Illustrator format (.ai) or as a high-resolution image. Production typically takes 10 to 21 business days after final approval (this may vary depending on the time of year).

▶ For details and submission, please check the Custom Made page.

About gift wrapping

If you would like gift wrapping, please indicate this in the remarks section at the time of your order. We will do our best to accommodate your request (please note that it may be a simple wrapping).

Returns and Exchanges

We take great care with our products, but in the unlikely event of a defective item or incorrect delivery, please contact us within 7 days of receiving the product.

We will confirm the situation and provide an exchange or refund.

Please note that custom picks are made to order and cannot be returned or exchanged. Thank you for your understanding.

Frequently Asked Questions

  • Q. Can I order from overseas?

    A. Yes, we can accommodate this. Shipping will be via EMS, DHL, or International ePacket Light.

  • Q. Is gift wrapping available?

    A. Please fill in the remarks column at the time of your order. We will respond as much as possible.

  • Q. How many days will it take for the custom picks to arrive?

    A. After the design is confirmed, it will take about 10 to 21 business days for production and shipping.

Contact Us

If you have any questions, please feel free to contact us through the contact form.