Please be sure to check the "Shopping Guide" before purchasing.
[Regarding international shipping and customs duties]
For international shipments, customs duties and import taxes may apply.
All of these costs will be borne by the recipient.
If an item is returned due to non-payment of customs duties or other reasons, the product price and shipping costs will not be refunded.
Additionally, the return shipping costs will be borne by the customer.
[Regarding delays in delivery and customs clearance]
Delivery may be delayed due to customs clearance procedures or local shipping circumstances.
These items are not covered by our store's warranty or refund policy.
[Regarding incorrect address and refusal to accept delivery]
If there are any errors in the information you entered, or if delivery is not possible due to refusal of receipt, prolonged absence, etc.,
The customer will be responsible for the shipping costs for resending and returning the item.
[About custom-made picks]
Custom-made picks are made to order.
We cannot accept cancellations, specification changes, returns, or exchanges once production has begun.
[Regarding overseas card payments]
When paying with a card issued overseas, the billed amount may fluctuate due to exchange rate changes.
We cannot compensate for any exchange rate differences that may occur during the refund process.
