Shipping policy

Shipping Policy

Shipping Areas

Our shop offers shipping within Japan as well as overseas.

For international shipping, we use International Air Packet, EMS (Express Mail Service), and DHL Express.

Available shipping methods vary depending on the destination country/region and the size and weight of the items. Some shipping methods may not be available for certain destinations. Please select your preferred shipping method from those displayed at the time of order.

In some countries and regions, delivery may not be possible due to customs regulations or local delivery conditions. If you have any questions about shipping availability or fees, please contact us before placing your order.

Additional shipping charges may apply for deliveries to remote islands and certain areas.

Shipping Carriers and Methods

We use the following shipping carriers.

  • Yamato Transport (Domestic Japan)
  • Japan Post EMS (International Shipping)
  • Japan Post International Air Packet (International Shipping)
  • DHL Express (International Shipping)

International Air Packet (International Air Packet)

This is a relatively low-cost international shipping service. It supports tracking. Delivery may take longer compared to EMS or DHL, but it is suitable when you want to keep shipping costs down.

EMS (Express Mail Service)

A trackable international postal service. It is relatively faster than International Air Packet and provides stable delivery service in many countries and regions. It is suitable when you prioritize a balance between delivery speed and shipping cost.

DHL Express

A trackable international courier service. Generally the fastest shipping method, but shipping costs may be higher than other methods. Suitable for urgent deliveries.

Orders to the United States are only supported via DHL Express.

Domestic Shipping

  • Standard Shipping (Courier): Estimated delivery 3-5 business days
  • NekoPos (Mailbox Delivery): Flat rate 330 yen nationwide (tax included) / Trackable / No date or time specification

If the package is returned due to incorrect address, prolonged absence, refusal of receipt, etc., the customer will be responsible for the shipping costs of reshipment.

Shipping Timeframe

Usually, orders are shipped within 1-3 business days after confirmation.

However, shipping or delivery may be delayed due to stock status, busy periods, weather, traffic conditions, international situations, customs procedures, or other unavoidable circumstances. Shipping and arrival dates cannot be guaranteed.

Shipping Fee

  • Nekoposu (Mailbox Delivery): Flat rate 330 yen nationwide (tax included)
  • Standard Delivery (Courier): 770 yen to 1,364 yen (tax included, varies by region)
  • Free Shipping Conditions
    Standard Delivery: Orders over 5,500 yen (over 11,000 yen for Okinawa Prefecture)
    Nekoposu: Free shipping for orders over 3,300 yen

International shipping fees vary depending on the destination country/region, shipping method, weight, etc. Shipping costs will be automatically calculated at checkout, so please confirm the final amount.

About Tracking Information

After the product is shipped, the tracking number will be included in the "Shipping Notification Email." You can check the delivery status on the official website of each delivery company.

About International Shipping

For international shipping, the shipping method will be selected by the customer at the time of order.

  • We are not responsible for delays during shipping, holds at customs, or delays caused by local delivery companies.
  • VAT (Value Added Tax), customs duties, import taxes, and customs clearance fees are all the responsibility of the customer.
  • These charges may be billed directly by the carrier or customs authorities.
  • Delivery may be impossible due to the laws and import regulations of the destination country.

In cases of refusal of receipt, unpaid customs or import taxes, long-term absence, incorrect address, delivery failure, or other customer-related reasons resulting in return, we may deduct the shipping cost at the time of dispatch, return shipping fees, customs-related expenses, and other actual costs incurred by our store before issuing a refund, or we may refuse to refund.

Regarding the delivery address

If the delivery address is incomplete or inaccurate, delivery delays, returns, or delivery failures may occur.

We are not responsible for non-delivery, delays, or returns caused by errors in the entered information. If reshipment is required, additional shipping charges will be billed.

About Delivery Delays, Loss, and Damage

  • Delivery delays caused by the shipping carrier are not covered by compensation.
  • In case of loss or damage, compensation will be handled according to each carrier's compensation policy.
  • Whether compensation is provided and the amount will be determined at the carrier's discretion.
  • For international shipments, tracking information updates may be delayed due to local delivery companies or customs procedures.

About Returns and Exchanges

Please refer to the return policy for conditions regarding returns and exchanges.

For international shipments, returns or reshipments may not be possible after customs clearance.

Contact Us

For delivery status after shipment, please use the tracking number provided in the shipping notification email to check the carrier's tracking service.

If you have any questions regarding delivery, please contact us at the following.
Email:guitarpick@pickboy.jp
TEL:03-6826-1422 (Weekdays 10:00–17:00)