Thank you for shopping at PICKBOY Guitar Pick Store.
All orders are shipped from Japan.
We ship our guitar picks and accessories to
customers around the world.
International shipping methods, delivery fees,
and import regulations vary depending on
your destination.
Please read this guide carefully before
placing your order, especially if you are
purchasing from outside Japan.
Important Notice for U.S. Customers
All orders to the United States are
shipped exclusively via DHL Express.
Japan Post international mail services
are currently unavailable for shipments
from our store to the United States.
DHL Express is an international courier
service. Shipping fees may be significantly
higher than the product price, especially
for small purchases such as guitar picks.
Please review the shipping fee and
total order amount displayed at checkout
before completing your payment.
Import duties, taxes, and customs-related
charges may also apply upon delivery.
These additional charges are the
responsibility of the recipient.
1. International Shipping Fees
Product prices displayed on our store
do not include international shipping fees.
Shipping costs vary depending on the
destination country or region,
available shipping method,
and package weight or size.
Shipping fees are automatically calculated
and displayed at checkout before you
complete your payment.
The checkout page shows the product subtotal,
shipping fee, and total amount.
Please check these amounts carefully
before placing your order.
Example: Shipping to the United States
Example Order
Guitar picks
US $8.00
DHL Express shipping
US $42.00
Total at checkout
US $50.00
This example is for illustration only.
It does not represent a fixed shipping rate.
Actual shipping fees vary depending on
the destination and order details.
Import duties, taxes, and customs-related
charges are not included in this example.
Even when the product price is relatively
low, international shipping may cost
more than the products themselves.
By completing your purchase, you are
placing an order for the total amount
displayed at checkout.
2. Available International Shipping Methods
Depending on the destination, we use
the following international shipping services:
International Air Packet
An international postal service operated
by Japan Post. This is generally a
lower-cost option where available,
but delivery may take longer.
Tracking is provided.
EMS (Express Mail Service)
A tracked international postal service
operated by Japan Post, offering
relatively fast delivery to supported
destinations.
DHL Express
An international express courier service
with tracking. DHL Express generally
provides faster delivery but may cost
more than international postal services.
For shipments to the United States,
DHL Express is currently the only
available shipping method.
Available shipping methods depend on
the destination and current carrier
restrictions. Some countries or regions
may not be eligible for delivery.
Please select from the available shipping
methods displayed during checkout.
3. Import Duties, Taxes & Customs Fees
International shipments may be subject to
customs duties, import taxes, VAT,
customs clearance fees, and other
charges imposed by the destination country.
All applicable import duties, taxes,
and customs-related charges are the
responsibility of the recipient.
These charges are separate from the
product price and shipping fee,
unless explicitly stated otherwise
at checkout.
Customs authorities or shipping carriers
may request payment of these charges
directly from the recipient.
The amount varies according to local
regulations, customs procedures,
and the contents of the shipment.
Please contact your local customs authority
or shipping carrier before ordering
if you need further information.
4. Order Processing & Delivery
In-stock orders are normally dispatched
within 1–3 business days after
order confirmation.
Processing and delivery may be delayed
due to stock availability, peak periods,
weather, transportation disruptions,
customs procedures, or other circumstances
beyond our control.
Delivery dates cannot be guaranteed.
After shipment, we will send a shipping
confirmation email containing tracking
information so you can check the
delivery status with the carrier.
5. Order Cancellations & Returns
Order Cancellations
Order cancellations are only accepted
before the order has been shipped.
Once an order has been shipped,
it cannot be canceled.
If you wish to cancel your order,
please contact us as soon as possible
before shipment.
International Returns
In principle, we do not accept returns,
exchanges, or refunds for international
orders due to customer convenience.
This does not affect any mandatory
consumer rights under applicable law,
including the statutory right of
withdrawal for eligible consumers
residing in the European Union.
Custom-made and personalized products
are subject to additional restrictions
as described in our Refund Policy.
Refused Deliveries & Unpaid Import Charges
Customers are responsible for paying all
applicable import duties, taxes, and
customs clearance fees.
If a shipment is refused or cannot
be delivered due to unpaid import
duties, taxes, or customs-related
charges, no refund will be issued
for the order.
Any additional costs arising from
refused delivery, return shipping,
customs procedures, or disposal
may also be charged to the customer.
The above conditions are subject
to applicable laws and mandatory
consumer protection rights.
Damaged, Defective or Incorrect Items
If your order arrives damaged,
defective, or incorrect, please
contact us within three days,
including the date of delivery.
We may request photographs of
the products, packaging, and
shipping label to review the issue.
For complete conditions and exceptions,
please refer to our
Refund Policy
.
6. Shipping Address & Delivery Restrictions
Please ensure that your shipping
address, postal code, telephone number,
and contact information are accurate
and complete.
Incorrect or incomplete information
may cause delivery delays,
additional charges, or
unsuccessful delivery.
Additional shipping charges may apply
if reshipment is required due to
incorrect address information.
Some destinations may be unavailable
due to import restrictions,
carrier limitations, or
local transportation conditions.
If you are unsure whether we can
ship to your destination,
please contact us before ordering.
7. Store Policies & Contact
This page provides a general guide
to international shipping from
PICKBOY Guitar Pick Store.
For detailed terms and conditions,
please review our official policies.
If you have any questions about
shipping fees, available delivery
methods, or import charges,
please contact us before
completing your purchase.
Thank you for your understanding
and for choosing PICKBOY.