Amazing start, i bought a lot and have just gone back for more - different size, style, grip, and material.
All have applications and im comfortable with each.
Great picks for electric and acoustic! Love the message on the pick!
Refund policy
Return Policy (Refund Policy)
Please promptly check the contents and condition of the product upon arrival.
Our store accepts return requests only if you contact us in advance within7 daysafter the product arrives. Returns, exchanges, or refunds cannot be accepted as a general rule after 7 days have passed.
However, regarding the statutory right of withdrawal applicable to consumers residing within the EU, the provisions under "For Customers within the EU" below take precedence.
If you wish to return a product, please be sure to contact us in advance at the email address below. Returns without prior notice cannot be accepted.
guitarpick@pickboy.jp
Conditions for Accepting Returns
Returns are accepted only if all of the following conditions are met.
- The product is unused.
- The product is in the same condition as when it arrived.
- All tags, accessories, packaging, etc. must be complete
- The product must be free of dirt, scratches, damage, odors, etc.
- The product must be in a resalable condition
- You must be able to present the order number or proof of purchase
Return address
〒158-0096
2-13-3-2F Tamagawadai, Setagaya-ku, Tokyo
Attn: Nakano Co., Ltd. PICKBOY Guitar Pick Store
TEL: 03-6826-1422
Regarding return shipping fees and handling charges
- Return shipping fees, packaging costs, bank transfer fees, etc. are the responsibility of the customer.
- We will not accept products returned with cash on delivery.
- For returns due to customer reasons, we will refund the amount after deducting a 10% return handling fee from the product price. However, if there are statutory withdrawal rights applicable to customers within the EU or other legal provisions, those provisions will take precedence.
- If a return occurs for an order shipped with free shipping, we may deduct the shipping cost borne by our store at the time of shipment from the refund. However, the statutory right of withdrawal applicable to customers within the EU takes precedence as stipulated below in "For Customers within the EU."
- Due to circumstances involving payment companies, currency exchange, financial institutions, etc., the refund amount may differ from the amount paid.
Products that cannot be returned, exchanged, or refunded
The following products are excluded from returns, exchanges, and refunds.
- Made-to-order items, custom-made picks, foil-stamped printed products, personalized items, special order products
- Products manufactured or processed according to customer requests
- Used products
- Products whose value has decreased after opening
- Products missing tags, accessories, packaging, etc., or those that are damaged
- Sale items, outlet items, gift cards
- Products unsuitable for return due to hygiene or safety reasons
- Products that have become dirty, scratched, damaged, deformed, or have absorbed odors due to customer responsibility
- Orders using forwarding services, proxy delivery services, etc.
Regarding returns of overseas shipped products
For overseas shipped products, except for the statutory right of withdrawal applicable to customers within the EU, returns, exchanges, and refunds due to customer reasons are generally not accepted.
Customs duties, import taxes, customs clearance fees, and various costs incurred in the destination country are the customer's responsibility.
In the following cases, refunds may not be made or may be made after deducting actual costs incurred by our store.
- Unpaid customs duties or import taxes
- Refusal to accept delivery
- Long-term absence
- Incorrect address
- Unable to deliver
- Expiration of storage period by the delivery company
Also, if the product is lost or damaged during return shipping or customs clearance, our store cannot be held responsible.
For customers within the EU
This section applies only to consumers residing within the EU. In the event of any conflict between the content of this section and other provisions of this policy, the content of this section shall take precedence.
Consumers residing within the EU may exercise their right of withdrawal for any reason within 14 days from the date of receipt of the goods, in accordance with the EU Consumer Rights Directive.
To exercise the right of withdrawal, please notify us within 14 days from the date of receipt of the goods using the withdrawal form, withdrawal button, or other method specified by our store.
The customer is responsible for the return shipping costs, customs duties, import taxes, customs clearance fees, and any other costs necessary for the return associated with exercising the right of withdrawal.
However, the following products are excluded from the right of withdrawal.
- Custom products, made-to-order products, custom-made picks, foil-stamped print products, name-engraved products, special order products
- Products manufactured or processed according to customer requests
- Products that are not suitable for return due to hygiene or safety reasons
- Products that become difficult to resell after opening
Products must not be used beyond the necessary extent to check their nature, characteristics, and functions. If the product value has decreased, the depreciation amount may be deducted from the refund amount.
After confirming the returned product, a refund of the product price and the initial standard shipping fee will be issued only if the return conditions are met. If the customer selected a shipping method other than standard shipping, the additional shipping cost will not be refunded.
Return shipping fees, express delivery charges, special delivery costs, customs duties, import taxes, customs clearance fees, payment processing fees, etc. are not refundable.
In addition, if the product is returned due to refusal to pay customs duties or import taxes, refusal to accept delivery, long-term absence, incorrect address, inability to deliver, or other customer-related reasons, except when the right of withdrawal under EU law is properly exercised, we may deduct the shipping fees at the time of dispatch, return shipping fees, customs-related costs, and other actual expenses incurred by our store from the refund amount, or refuse the refund.
Refusal to pay customs duties or import taxes or refusal to accept delivery alone is not considered an exercise of the right of withdrawal under EU law. To exercise the right of withdrawal, you must clearly notify us using the method prescribed by our store.
Regarding damage, defects, and incorrect delivery
If there is damage, defect, incorrect delivery, etc. with the product, please contact us within 3 days including the arrival date.
For verification, we may ask you to submit photos of the product, outer box, packing materials, delivery label, etc.
Claims made after the 4th day from arrival are generally not accepted, as it becomes difficult to determine whether the damage occurred during delivery or after receipt.
Regarding exchanges
We do not offer exchange services. If you wish to order a different product, please place a new order after your return has been approved.
Regarding refunds
Refunds will only be issued after the returned product arrives, is inspected by our store, and the return is approved, provided the return conditions are met.
Refunds will, in principle, be processed using the original payment method. After the refund process is completed, it may take some time for the credit card company, payment processor, or financial institution to complete the actual deposit.
Refunds related to the statutory right of withdrawal for customers within the EU will, in principle, be made within 14 days after receiving the withdrawal notice. However, refunds may be withheld until the returned goods arrive or the proof of return is confirmed.
If you do not receive the refund after a reasonable period following the refund notification, please contact us at the following:
Email:guitarpick@pickboy.jp